SG Sync FAQ
What is SG Sync?
SG Sync is a built-in feature of all SG Mac, iPad, and iPhone apps. SG Sync makes backup and sharing of your project data quick and easy. See the SG Sync page for an overview.
Walk me through a typical scenario.
Sitting at your iMac you make changes to a project in SG Project Pro, but then have to leave for a meeting. Click the Sync Now button before walking out the door. On your way to the meeting, open SG Project Pro on your iPad and tap Sync Now. Within a few seconds your latest changes are on your iPad. In fact, others at the meeting can tap Sync Now and also pick up your changes.
Then make changes to the project on your iPad during the meeting to add status updates, and tap Sync Now on your iPad to push those changes back to the cloud. Back at your desk, tap Sync Now to bring your iMac up to date.
Later at dinner you get a call regarding a project, so you open SG Project Go on your iPhone and tap Sync Now to get all the latest updates, and even send a PDF of the project right from your phone.
My projects do not sync, what is wrong?
The most common cause of this is that the projects are not selected for participation in the sync process. Go into the Project Info for each project on each device, and check the checkbox to include the project. This is typically only an issue when you first set up SG Sync, because any new projects you create will be automatically checked for inclusion in sync by default.
Will SG Sync work between SG Project and SG Project OnePage?
This is an important question. Both apps support SG Sync but OnePage stores the project data in a separate cloud folder called "SG OnePage Sync" rather than "SG Sync" like the rest of the SG apps. This allows you to sync projects between OnePage for Mac and OnePage for iPad. However SG Sync will not sync projects between OnePage and the other SG apps. This is necessary because OnePage has different project data requirements (most importantly, 12 tasks).
One option for using OnePage is to not add SG Sync, but to use the standard Dropbox integration to download project files from the SG Sync folder on Dropbox. In that scenario, OnePage will prompt you to select which 12 tasks to import.
SG Sync is still useful on OnePage, either between Mac and iPad or just for quick backup. And it can be used in parallel with SG Sync in the other SG apps, without conflicting project files.
Do I need to use SG Sync?
It is convenient to use SG Sync with all your SG apps, but not at all required. For one thing it can be used simply as a convenient back up for the app that you use most often.
This question raises another important point. SG Sync saves your projects to the cloud in SGP format, typically in a folder called "SG Sync". So if you are using Dropbox for SG Sync then you can use the standard SG Box.com or Dropbox integration to access the SGP files in your SG Sync folder to download and import them.
For example if you don't use SG Project Go on your iPhone very often and decide not to add SG Sync to it, but you use SG Sync on your iPad, then you could still download one project at a time as necessary to SG Project Go using the Dropbox integration.
Does SG Sync merge changes made by multiple people?
No, it doesn't. SG Sync uploads projects you have changed locally since your last sync, and downloads new or changed projects from the cloud since your last sync. If a project has changed both locally and in the cloud since your last sync, you will be prompted whether to keep the local or remote copy. Or a third option to skip that project until you can talk to your colleagues and decide which copy to keep. SG Sync tells you who made the other change, such as "Carl changed the project from his iPad" so that you know to discuss it with Carl.
Why doesn't SG just use iCloud?
iCloud is designed to share data across your personal devices. SG Sync does that but is also designed to let you to share data with others on your team.
Also, the SG vision extends beyond Apple products and it is important that SG have on a sync mechanism that can span platforms.
How fast is SG Sync?
It depends on the speed of your current network connection, how many projects have changed since the last sync, and how large those projects are. If you have just a few active projects and they each have fewer than 100 tasks, it typically only takes a few seconds for the sync to complete. If you have a few projects with thousands of tasks each, it takes a bit longer.
You can control which projects participate in sync, and if you sync more often there will be fewer projects to move. Also, SG Sync shows status information as it works, so you can see what it is doing. But the bottom line is that SG Sync is a big time saver when it comes to backing up and sharing your valuable project data.
Can I change the location of the SG Sync folder?
On Box.com or Dropbox, SG Sync always uses a folder called "SG Sync" in the root of your Dropbox. We may make that configurable in the future. If that is important to you, please let us know.
If you are using WebDAV, you can name the folder anything you want. Just create the folder on your server and include the folder in the WebDAV URL that you enter into the SG Sync Configure page. For example if you want SG Sync to use a folder called /Projects/MyFolderName, you would use a URL that looks like this:
SG Sync says someone else is performing a sync right now but I know that no one is.
You have 2 options: wait 5 minutes and try again, or go into your cloud server folder and delete the "ActiveSync" file, then try again. The ActiveSync file is a temporary marker to protect against concurrent syncing from multiple people or devices.
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